To protect your personal information, we can only send a new PIN to a verified email.
Note: If you don't verify your email address, IndoChat cannot send a new PIN to recover your account, so you need to create a new IndoChat account.
IndoChat is an app designed for Indonesian, and it can only accept Indonesia's phone numbers to register. IndoChat App is only available to download in these countries: Indonesia, Malaysia, Singapore, Taiwan, and Hong Kong.
To protect your personal information, we can only send a new PIN to a verified email.
Note: If you don't verify your email address, IndoChat cannot send a new PIN to recover your account, so you need to create a new IndoChat account.
In order to enhance data safety protection measures, IndoChat only supports the iOS system from iOS 13 to the latest version.
Currently unavailable for iOS 12.5.5 and below and tablet devices.
In order to enhance data safety protection measures, IndoChat supports the Android systems from Android Lollipop (Android 5) to the latest version.
Currently unavailable for Windows phones, Android 4 and below, and tablet devices.
IndoChat is not supported on tablet devices, only available on smartphones.
Email verification is needed to keep your account safe. By verifying your email address, you can receive a new PIN to recover your account. To verify your email address:
IndoChat only accepts 1 (one) registered number. Once the number is registered, you can't change the number.
You can sign in with the same phone number on a different phone, but the account on the previous phone will automatically log out.
Make sure that you remember your account PIN code. When you sign in with the same phone number on a different phone, you need to enter the correct PIN code. Meanwhile, don't forget to back up your chats so that you can restore them to another phone.
Note: If you forget your PIN code and have not yet verified your email address, you cannot sign in to this account anymore. However, you can create a new account with this phone number. With a condition that your old account will become inactive.
You can input and change your basic information from here.
Username will be given randomly when you register to IndoChat. Your username is unique to you and nobody has the same username. You can always change your username.
You can only delete the user by blocking their contact.
After you have successfully blocked the contact, you can delete this contact on the Blocked Users section:
You can make a manual backup of your chats at any time to make sure you won't lose any important messages.
You also can enable automatic backup by scheduling the backups.
Note: When you do a backup, IndoChat will backup your contacts, chats, and important documents.
You can restore your backup chats when you log in to IndoChat. After you enter your PIN, you can choose to Restore your backup. If you click Skip, you cannot restore your chats from the IndoChat app's Settings.
The language on IndoChat is based on the setting of your phone. If you want to change the language, you can change it from your phone's settings. IndoChat supports both Bahasa Indonesia and English.
Accounts that don't follow our Community Guidelines may be banned without warning. We suggest you learn more about our Community Guidelines carefully. Your account will be suspended for 30 days. Keep in mind that, we may permanently suspend your account that repeatedly violates our Community Guidelines.
If you think your account was banned by mistake, you can contact us through hello@indochat.co.id
Email verification is needed to keep your account safe. By verifying your email address, you can receive a new PIN to recover your account.
To verify your email address:
IndoChat only accepts 1 (one) registered number. Once the number is registered, you can't change the number.
You can sign in with the same phone number on a different phone, but the account on the previous phone will automatically log out.
Make sure that you remember your account PIN code. When you sign in with the same phone number on a different phone, you need to enter the correct PIN code. Meanwhile, don't forget to back up your chats so that you can restore them to another phone.
Note: If you forget your PIN code and have not yet verified your email address, you cannot sign in to this account anymore. However, you can create a new account with this phone number. With a condition that your old account will become inactive.
You can input and change your basic information from here.
Username will be given randomly when you register to IndoChat. Your username is unique to you and nobody has the same username. You can always change your username.
The username is limited to 35 characters and cannot be shorter than 4 characters. It can only contain alphanumeric characters (letters a-z, numbers 0-9) and underscores.
You can only delete the user by blocking their contact
After you have successfully blocked the contact, you can delete this contact on the Blocked Users section:
You can make a manual backup of your chats at any time to make sure you won't lose any important messages.
You also can enable automatic backup by scheduling the backups.
Note: When you do a backup, IndoChat will backup your contacts, chats, and important documents.
You can restore your backup chats when you log in to IndoChat. After you enter your PIN, you can choose to Restore your backup. If you click Skip, you cannot restore your chats from the IndoChat app's Settings.
The language on IndoChat is based on the setting of your phone. If you want to change the language, you can change it from your phone's settings. IndoChat supports both Bahasa Indonesia and English.
Accounts that don't follow our Community Guidelines may be banned without warning. We suggest you learn more about our Community Guidelines carefully. Your account will be suspended for 30 days. Keep in mind that, we may permanently suspend your account that repeatedly violates our Community Guidelines.
If you think your account was banned by mistake, you can contact us through hello@indochat.co.id
IndoChat can automatically sync with your phone's contact list, but you will need to turn on the access to Contact.
It's an identity card of IndoChat. Every user of IndoChat has their own SID 9 code. Other IndoChat users can add you as a new contact by scanning your My SID9.
Add a friend by scanning SID 9 code:
Add a friend by phone number:
Add a friend by username:
You can only delete the user by blocking their contact.
After you have successfully blocked the contact, you can delete this contact on the Blocked Users section:
It should be unblocked from the Blocked Users section:
If someone is harassing you, you can report this contact immediately. Your report is anonymous, and this account won't be notified.
Currently, you can report a post for the following reasons:
To report this contact you can:
After receiving your report, we will review it to determine whether there is a violation of our Community Guidelines and then take the appropriate action if any is found.
Please note that we cannot provide you with any of the investigation results or related details due to our users' privacy.
IndoChat can automatically sync with your phone's contact list, but you will need to turn on the access to Contact.
It's an identity card of IndoChat. Every user of IndoChat has their own SID 9 code. Other IndoChat users can add you as a new contact by scanning your My SID9.
Add a friend by scanning SID 9 code:
Add a friend by phone number:
Add a friend by username:
You can only delete the user by blocking their contact
After you have successfully blocked the contact, you can delete this contact on the Blocked Users section:
It should be unblocked from the Blocked Users section:
If someone is harassing you, you can report this contact immediately. Your report is anonymous, and this account won't be notified.
Currently, you can report a post for the following reasons:
To report this contact you can:
After receiving your report, we will review it to determine whether there is a violation of our Community Guidelines and then take the appropriate action if any is found.
Please note that we cannot provide you with any of the investigation results or related details due to our user's privacy.
You can forward up to 10 messages (photos, stickers, videos files, and links) to 5 Chatrooms (personal chat or group chat).
You can download stickers from the Sticker page or the Chatroom stickers section.
To download stickers from the Sticker page:
To download stickers from the Chatroom stickers section:
The reason for this problem occurs:
Only group admin can remove members in the group.
You can edit your photo or video before sending it to your friend.
The maximum allowed file size is 100 MB, and the transmission speed will be restricted according to your network bandwidth.
The video size should not exceed 40 MB.
IndoChat will keep every file and photo for 30 (thirty) days.
Factors that may cause this problem:
Please make sure you have a strong network connection. If you have further questions, reach us through hello@indochat.co.id
Message Info will show the list of people who read your message.
You can forward up to 10 messages (photos, stickers, videos files, and links) to 5 Chatrooms (personal chat or group chat).
You can only delete the messages that you send to others.
You can download stickers from the Sticker page or the Chatroom stickers section.
To download stickers from the Sticker page:
To download stickers from the Chatroom stickers section:
The reason for this problem occurs:
Only group admin can remove members in the group.
You can edit your photo or video before sending it to your friend.
The maximum allowed file size is 100 MB, and the transmission speed will be restricted according to your network bandwidth.
The video size should not exceed 40 MB.
IndoChat will keep every file and photo for 30 (thirty) days.
Factors that may cause this problem:
Please make sure you have a strong network connection. If you have further questions, reach us through hello@indochat.co.id
Please make sure you allow all the notifications from IndoChat
You can turn off the ringtone by:
Currently, you can only choose to turn on the default ringtone or turn it off.
IndoChat will send a push notification to inform you of an important announcement. You can check push notifications from the bell icon on the iOffice tab.
It depends on the signal strength or the quality of the Wifi connection. In addition, the number of unread messages (the number marked next to the IndoChat icon) will continue to be displayed until the user confirms the messages.
We suggest you try other network environments, switch to the 3G/4G/5G network, or other Wifi connections.
Some Android phones will automatically turn off the notification setting to save the battery. There are two ways for users to turn on the setting manually, but every Android phone has a different way to manually turn on the notification.
Turn on your notification manually from the phone's setting:
If the above operations cannot solve your problem, contact us at hello@indochat.co.id and we will assist you in handling it.
You can turn off the ringtone by:
Currently, you can only choose to turn on the default ringtone or turn it off.
IndoChat will send a push notification to inform you of an important announcement. You can check push notifications from the bell icon on the iOffice tab.
Why is the number of unread messages not displayed on the top of the application icon?
It depends on the signal strength or the quality of the Wifi connection. In addition, the number of unread messages (the number marked next to the IndoChat icon) will continue to be displayed until the user confirms the messages.
We suggest you try other network environments, switch to the 3G/4G/5G network, or other Wifi connections.
This case might occur on these conditions:
Your smartphone will ring and vibrate with the dark screen. In this case, you need to unlock your smartphone and check the notification to answer the call.
Everyone who adds your IndoChat account or contact can see your Lifestyle post.
IndoChat doesn't support this feature yet. You need to post photos and videos separately.
You can edit your photo or video before posting it to your Lifestyle.
You can mention up to 10 people in one post.
You can add a location or create a location when you cannot find one.
Add a location that is available on our Maps:
Create a location that is not available on the Maps:
The first time you use this feature, you can choose the Map app you want to use to tag the location. After that, IndoChat will automatically use that Map app.
If someone is posting something abusive or their account has been hacked, you can immediately report this account. Your report is anonymous, and this account won't be notified.
Currently, you can report a post for the following reasons:
To report someone from their User Profile:
After receiving your report, we will review it to determine whether there is a violation of our Community Guidelines and then take the appropriate action if any is found.
Please note that we cannot provide you with any of the investigation results or related details due to our users' privacy.
If you found something that you believe may violate our Community Guidelines, please use the in-app reporting option. We won't let them know if you take any action.
Currently, you can report a post for the following reasons:
Report a post from your timeline/ user profile:
After receiving your report, we will review it to determine whether there is a violation of our Community Guidelines and then take the appropriate action if any is found.
Please note that we cannot provide you with any of the investigation results or related details due to our users' privacy.
If you see comments that aren't following our Community Guidelines, you can report them. To report a comment:
After receiving your report, we will review it to determine whether there is a violation of our Community Guidelines and then take the appropriate action if any is found.
Please note that we cannot provide you with any of the investigation results or related details due to our users' privacy.
Everyone who adds your IndoChat account or contact can see your Lifestyle post.
IndoChat doesn't support this feature yet. You need to post photos and videos separately.
You can edit your photo or video before posting it to your Lifestyle.
You can mention up to 10 people in a post.
You can add a location or create a location when you cannot find one.
Add a location that is available on our Maps:
Create a location that is not available on the Maps:
If someone is posting something abusive or their account has been hacked, you can immediately report this account. Your report is anonymous, and this account won't be notified.
Currently, you can report a post for the following reasons:
After receiving your report, we will review it to determine whether there is a violation of our Community Guidelines and then take the appropriate action if any is found.
Please note that we cannot provide you with any of the investigation results or related details due to our users' privacy.
If you found something that you believe may violate our Community Guidelines, please use the in-app reporting option. We won't let them know if you take any action.
Currently, you can report a post for the following reasons:
Report a post from your timeline/ user profile:
After receiving your report, we will review it to determine whether there is a violation of our Community Guidelines and then take the appropriate action if any is found.
Please note that we cannot provide you with any of the investigation results or related details due to our users' privacy.